Didn't even get to speak to a doctor yet, but the lady who answers the calls is rude AF. Why even bother.


12/30/2021
It is sad this company has so many great reviews but I can't even get in to experience it for myself. Their process to qualify you as a patient is poor. My mom is currently seeing Dr. Carolyn Candido and she said they are great. So I give them a call. I told them over the phone I have not seen a doctor in 15 years. I am a healthy adult and need to find a PCP so that I can get referred to a cardiologist. The protocol for anybody is to first see your doctor then they have to refer you. I know this already and that is why I decided to call a doctor so they can do that. I called last Friday, and their office staff pretty much said we don't see anybody with chest pain. I was shocked. She was already trying to cancel me from being a patient. I had to pursue the conversation more just to get her to ask the Doctor to verify what she said was true.
I get a call today, Monday, and the answer was the same. We will not see you as a patient all because I said I need to figure out what is going on. It could be a pulled muscle for all I know! I KNOW she won't be able to tell me what it is and she would have to refer me. But she did not even want to see me at all just to get a baseline of my health condition to see if I truly qualify to be a patient. I ask the staff, wouldn't I need a PCP so I can be referred? She said, correct. So you don't want to be my PCP to refer me? Correct. Then she tries to belittle me by saying, "It is common sense that you have a different specialist for different conditions..." In my head, I am like DUH! I need you to refer me to a specialist!!!! OMG! It is different if she said, sir, we don't refer anybody to specialists; that is not what we do. Then I would understand and respect that protocol. But that is not the case.
If they had a better process, I am sure I would have been more than qualified to be a patient at their practice. They did not even ask me anything or even seem concerned. No referrals, nothing. A "Sir I am sorry but you can call .... they can help you with what you are looking for." She just wanted to get off the phone quickly because she realized how unprofessional and silly she sounded refusing to see a patient.
I don't drink, I don't smoke, we have a healthy diet and I am not even old. We take a holistic natural medicine approach to almost everything. It is sad that this company did not care enough to sit down with me and find out my needs find the baseline of my health and then decide if I am a good fit. But she said, "I don't want you to waste our time or yours." Do you mean, really waste your time?
If this is their service and I have not even made it in the door, I am wondering how they got so many "great reviews."
I own a marking company and help companies like yours in customer service, getting online leads, and helping them grow their business. I can tell you this was not the best image you want for your company in trying to provide wellness solutions for potential patients. There are 11 in my household and you could have gained 10 more patience. I am sure you guys are nice people and I am sure you helped so many; just revamp your "filtering process" because it SUCKS! I am going to use this experience as a case study to my clients on how NOT to handle a lead or potential customer. Clients spend anywhere from $20-$350 for a lead. I don't know how much your leads cost but I am pretty sure throwing away money is not what you guys do.
I am not saying, don't use this company. I am giving you my experience so you can be the judge on if you want them to handle your healthcare needs when this is how sloppy their filtering process looks. God bless and good luck.


10/18/2021
"Dr. Steve" Benchouk completely cured me! Yes, he cured me of my fear of doctors. For a long time I didn't want to go to doctors because I wasn't having any satisfactory results. I began seeing Dr. Steve around 4 or 5 years ago and things have really smoothed out with my health issues. It's so great to have a physician I trust who can help me, who really listens and understands. He's highly knowledgeable and answers my health questions in layman's terms so it's easy to understand. The high-nutrient IV therapies he blends for my particular needs are awesome & get me right back at the top of my game after returning from an exhaustive travel itinerary. His new office downtown is very convenient for me as well. Highly recommended!


9/23/2017
After finding several other doctors unhelpful, I made an appointment with Hawaii Natural Medicine after finding them online. Their on-boarding process was all online which made the paperwork and communication prior to my first appointment a breeze.
In my appointment, Dr. Candido was very helpful and understanding and made a lot of great suggestions to be healthy through diet and other natural options and without lifetime medication. She was very perceptive and answered many of my questions before I could even ask them (and I typically have a LOT of questions so this was very impressive).
While I only had one appointment with them, I would highly recommend them as I have had very few interactions with other doctors that listened and were as supportive and constructive as Dr. Candido and her team at Hawaii Natural Medicine!


6/27/2021
I truly appreciate the care I receive from Dr. Candido. She was the first doctor that really seemed to care about me as a patient and my concerns. I had been to several doctors regarding a concern I had and they either seemed unconcerned or not interested in my issues. Also, since the cost of living is so high in Hawaii Dr. Candido made every effort to meet my needs and at the same time find treatment options that were far more reasonable than other doctors I had been seeing. This is much appreciated because it has been my experience that most doctors do not even think about the financial pressures it can put on the patient to receive care. All in all I am very pleased to be a patient of Dr. Candido's and plan to be for many years to come. I would highly recommend her services to others. Tom


7/08/2021
I have been seeing Dr. Benchouk for over two years now. He definitely is my go-to naturopathic doctor.
I have been a vegan for a while, and I know that vegan diet is deficient in B12. I am not really into supplements, but my friend recommended B12 shots from Doctor Benchouk. I also have a thyroid problem, which drains my energy. I took the shot, and wow, what a difference! The energy level felt like drinking a cup of coffee without the shakes associated with caffeine. And the energy was constant, I felt refreshed and energetic, I felt so good that I immediately bought the entire package.
Dr Steve has also prescribed me a natural medicine for my thyroid. I felt so amazing, that I am considering switching my Synthroid with this medicine. Dr Steve is my favorite naturopathic doctor and I really feel like I can trust him. He is very down to earth, very trustworthy and he will definitely listen to all your problems, unlike some other doctors.


9/07/2017
Doctor Benchouk is the best! I used his services on two different occasions so far. Both times I was getting under the weather, you know when you feel like crap, when your nose is about to be runny, and when you get this awful feeling in your throat, and you are completely out of energy. Whenever I start having this feeling I see Dr Steve and he gives me this shot of vitamin cocktail that is designed to boost my immune system. It works! Twice now I was able to avoid a full. Lien cold! He put me on my feet at no time! Thank you Dr. Steve. As much As I don't ever want to see you again, I will be back next time I am under the weather!


11/12/2016
Dr. Benchouk is an awesome naturopathy doctor! I came to Hawaii for my family reunion and I started to come down with a cold. What a bummer! You are not supposed to get sick while on a family reunion in paradise! Someone in my family recommended Dr Benchouk, apparently he is a miracle worker. I came to his office in Century Square, it was clean, cozy and it had a beautiful view! Dr Benchouk listened to me and recommended an IV with a vitamin cocktail. The whole procedure took about 30 minutes. The next day I was fine, my cold symptoms just went away. Thank you Dr. Benchouk!


6/20/2018
So I made an appt. got there, filled out forms with the female doctor, she got all my info, informed me of what the procedure will be, lotion and pallets won't be covered by insurance, then she asked what insurance I have, which I have triple coverage with HMSA and Tricare, then she informs me that the consultation was $250.00 but she'll give a discount because their office staff failed to inform me that they don't except the insurance that I have, so my visit and for her to tell me what possibly might help me cost me $190.00 for the dayvery disappointed, I felt taken advantage of when I went there for help, my daughter said they just took advantage of you, how sad all about money, so much for reaching out to feel better.


8/13/2020
Went here for the first time a few weeks ago when I was feeling under the weather. The space is small but very clean and tidy. I saw Dr Venesh Sharma. He is very nice and you can tell he has genuine concern for patients. I got an comprehensive IV vitamin drip. Although nothing is going to completely knock out a cold, I feel like getting this IV drip quickly put me from the beginning stages of a cold to the end stages within a day. Definitely decreased the severity of my initial symptoms. Based on my experience, I would recommend this place for sure. Next time I have a cold I will definitely come back. Views are nice too, they are located on the 16th floor of century center.


1/12/2019
I am so grateful to Dr. Steve and the Hawaii Natural Medicine team for helping me so much for over the past year. I have a health condition that requires a holistic approach and having the clinic so accessible to me has been a gamechanger and allowed me to improve over time. I can walk to their office from work, call or email about any of my labs and questions and receive a response very quickly. Mahalo nui!


3/28/2023
The Hawaii Natural Medicine with Dr Steve, has helped me with all my health issues. I have asthma, hormonal imbalance, diet, anti-aging and whenever I feel sick, he has helped with supplements & treatments. I have been seeing him for 7-8 yrs now. His office is clean and his staff is knowledgeable and friendly! I highly recommend him to all my family, friends & clients.


8/07/2019
As a visitor to Hawaii, my friend (who is a resident here) and I were looking for a place to go on a rainy day.
Wow did we luck out!!!
From the front desk to our therapists (Rowena and Isaiah) we could not have asked for a better place.
We have gotten hundreds of massages in our lives and can EASILY say this one was the best. It was so relaxing and hit all the right places. We each upgraded to the "King" package and it was so worth it.
We cannot recommend this place enough!!!!


8/23/2021
I went to the clinic for skin whitening and is very satisfied. After my sessions, I felt so good and healthy. The space is very clean and welcoming. Dr. Carolyn and Dr. Stephen are very professional and accommodating as well as Ms. Judy and Ms. Trudy who are both very consistent with their exceptional service.
All of them are truly remarkable.
My experience with them was very pleasant which I truly enjoyed. I would highly recommend their service to anyone.


7/30/2020
I'm long overdue in writing this review, as I've been going to see Dr. Benchouk for nearly 2 months now.
Knowledgeable and caring, he has helped me lose 20 pounds. Special diet, combined with the Vitamin B12 and HGC injections have been key. He's very supportive and offers suggestions to help you with whatever ails you.
He offers other services, besides weight management, such as various IV therapies, supplements, vitamins and alternative health treatments.
Highly recommend seeing Dr. B for any of your issues, especially if other treatments have failed you.


8/28/2018
Dr. Benchouk is a great & caring doctor. As someone who sees things that go on in the medical field as well, I can tell that Dr. Benchouk truly cares and is always on top of it. Whenever I had concerns he always made time and an effort to reach out to me regarding any issues I may have had. He is easy going, explains things thoroughly and in a way where I could really understand what he was saying. I felt safe under his care and would recommend him to anyone searching for a PCP. Thank you Dr. Benchouk!!!


10/25/2018
Dr. Venesh Sharma is a gem to find in Honolulu. His genuine nature automatically sets up a very healing doctor-patient relationship. I feel that he really spends the time to listen and understand what's going on. He has a great sense of humor and always makes me feel welcomed and cared for. I would HIGHLY recommend Dr. Sharma to any of my friends and family. He himself practices what he preaches and that is a good sign of a true healer.


11/29/2018